ROW Store

Terms & Conditions (Customer Service)

Company Information
Applicable Law
Shipping & Delivery
Privacy & Security
Returns, Replacements & Refunds
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

COMPANY INFORMATION

This website is owned and maintained by Arosci Limited
AROSCI LIMITED, a limited company registered in England and Wales
Company Registration Number: 8575643
VAT Registration Number: GB 189271077
Registered Office: Unit 3 Berwick Courtyard, Berwick St Leonard, Salisbury, Wiltshire, United Kingdom. SP3 5UA
Postal Address: As above.

AROSCI TRADING LIMITED, a limited company registered in England and Wales
Company Registration Number: 9024964
VAT Registration Number: GB 189271077
Registered Office: Unit 3 Berwick Courtyard, Berwick St Leonard, Salisbury, Wiltshire, United Kingdom. SP3 5UA
Postal Address: As above.

Applicable Law
These terms and conditions are governed in accordance with the laws of England and the courts of England shall have exclusive jurisdiction to settle claims.

SHIPPING & DELIVERY
Retail Customers: FREE STANDARD SHIPPING (within the UK) on any online purchase over £40. (Inclusive of VAT)

Approved AROSCI Salons: FREE STANDARD SHIPPING (within the UK) on any online purchase over £250. (Inclusive of VAT)

Please note Free Standard Shipping allowances are subject to change at any time.

Shipping Options
We ship to domestic UK physical addresses in partnership with (but not limited to) DHL and UK mail.
Arosci Trading Limited/arosci.com works in partnership with third party couriers. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations. Please note our couriers do not deliver on Sundays.

Shipping Rates
Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. Please note that shipping rates are subject to change at any time. Shipping costs include handling and may be subject to VAT/duties.

Import Duties & Taxes
When ordering products from Arosci Trading Ltd/arosci.com for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note than when ordering from Arosci, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.

Order Processing Deadlines
During standard business days (Monday to Friday, excluding national holidays). Orders begin processing in our fulfilment centre within 48 hours of order receipt, for orders received Mon – Fri (order cut-off time is midnight UK time). Most orders are shipped and received within 5-7 business days on in-stock items.

Shipping Confirmations
Our systems will send you an automated shipment confirmation email when we have finished processing your order and our transportation partner has picked it up for delivery, at which point, the shipment method timeframe you have selected will commence. Please note that our transportation partners do not process orders at the weekend. Therefore, if you place an order after the cut-off time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
Risk of Loss
All items purchased from Arosci Trading Limited/arosci.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Please be mindful of any existing signature release cards or authorisations you have on file with your local package delivery carriers. Please note that we can only begin to investigate lost orders shipped via standard shipping once 10 business days have passed since the date of shipment.

PRIVACY & SECURITY
arosci.com wants you to be assured that your personal information is properly safeguarded. By using the services provided on arosci.com you consent to the Terms of our Privacy Policy, including our use of information that is collected or submitted as described in our Privacy Policy.
Our Privacy Policy may change from time to time, so we recommend you to review our Privacy Policy periodically to see if we have made any changes or additions.
Information Collection
arosci.com may ask for categories of personally identifiable information including name, address, phone number, e-mail address, date of birth, billing/shipping information, credit card number and credit card expiry date. Additionally, our web server automatically collects click-stream information such as IP address, browser type, domain name, and the specific arosci.com website pages that you visit.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you may not be able to use some important features if you choose to enable.
Cookies – We do use cookies, which are small text files that are stored on your computer to gather and keep track of information and help us review traffic patterns and improve the site, and the facilitate your online shopping and purchasing experience. Also we use cookies to record arosci.com user-specific information in the pages those users may access or visit. Although many browsers are set to accept cookies, you can set your browser to reject cookies, but this may prevent you from using some of the features of the site. And cookies do not enable us to determine the identity of any visitor to our web site. We cannot identify you unless you specifically tell us who you are. You may log into your account to update specific personal information about yourself.
If there are any questions you may contact us at customerservice@arosci.com
or call +441747820749


Information Use
arosci.com may use the information that you provided in order to respond to your requests, customise your online shopping experience, promotions, offer new products and services, and measure and improve the effectiveness of our website.
Information Disclosure and Sharing
arosci.com may disclose the information we collect about you to third parties to comply with applicable laws, regulations, and/or governmental request. Also we may disclose information to verify or enforce compliance with our user agreement and privacy policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorised use of arosci.com website, or when we believe in good faith that the law requires such disclosure. Also, as we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. In the unlikely event that arosci.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.arosci.com releases account and other personal information when we believe release is appropriate to comply with laws; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of this website or arosci.com, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.


Securing Information
arosci.com is committed to securing your personal information. To ensure the security of your personal information, you should always provide that information over a secure connection. Also we urge you not to share your arosci.com website password(s) with anyone or in any unsolicited phone call or e-mail.
While arosci.com strives to ensure the integrity and security of our network and systems,arosci.com cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.


Links to Other Sites
arosci.com may include links to websites that are owned or operated by third parties that we believe offer our customers useful services. Please note that this Privacy Policy does not cover the practices of those websites, which means that we cannot and do not make any representation or guarantee regarding the linked sites or their content. Therefore, we encourage you to review the Privacy Policies on those websites to see how they collect and use information from people who visit their websites before entering any information.

If you have any questions or concerns about our Privacy Policy, you may contact us at customerservice@arosci.com or call +441747820749
Copyright
All site content, design, text, images, icons, graphics, audio and video clips are the exclusive property of arosci.com or its respective content providers, and are protected by UK. and international copyright laws.

RETURNS, REPLACEMENTS & REFUNDS
Satisfaction Pledge.
We are committed to offering our customers high quality hair care products consistent with our brand’s heritage of being one of the leaders in Global Hairstyling. If you are not completely satisfied with your purchase, arosci.com is pleased to offer the highest standard of customer service. We will gladly accept returns for arosci.com products 7 days from delivery date.
o Item must be returned in original condition and in original packaging including any paperwork, manuals, accessories or promotional items received “WITH Purchase”.
o Returning an item for any reason, contact our customer service department FIRST to obtain return authorisation number by calling +441747820749
o If returned items are not in the same condition as when they were sent, we will refuse or send them back to you with shipping charge.
o If merchandise is returned, a 15% restocking fee and shipping cost will be applied.

Regrettably, shipping and handling charges are not refundable. Any shipping and handling charges which are imposed may reflect estimated or average amounts required to cover the cost of shipping and handling and need not reflect the exact cost of the specific order. In the event of an authorised return of any goods sold from the Site, arosci.com is not obligated to include a refund of any shipping and handling charges except when the return is for defective product in accordance with the damaged/defective item policies below and Arosci Trading Ltd shall have the option to refund any amount owed to the customer by crediting the credit/debit card used for payment. Your return will be processed promptly upon its arrival.
Please note: Only products purchased from arosci.com may be returned for refund. Products purchased from a distributor, store, other online store, or any other distribution channel, are not accepted for return. If you have questions about returns, please contact us by phone at +441747820749 or via our Contact us page at www.arosci.com.
o We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery. arosci.com is not responsible for return shipments lost or damaged in transit.
o Return Credit will issue after the inspection of returned items and always be issued to the same card to which they were charged.
o All clearance, sale and promotional items sale are final.

Damaged/defective Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at +441747820749 or via our Contact Us page at www.arosci.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. Please ensure that you contact customer service to obtain a RMA (Return Material Authorisation) number before returning damaged/defective items to ensure proper refund of purchase price and applicable shipping charges. Items deemed defective/damaged must be returned in accordance with the policies and parameters below. We are not responsible for items not returned in accordance with the stated policies.


Apparent product defects/damage
o Customer shall request a Return Merchandise Authorisation (RMA) number from arosci.com with seven (7) days of the date of delivery to the Customer, listing the products to be returned.

Latent or hidden product defect/damage
o Customer shall request a RMA number within fourteen (14) days after the date of delivery listing the products to be returned.

ORDERING
By using the arosci.com website you agree to be bound by its conditions of use, legal notices, privacy policy and all disclaimers and terms and conditions that appear elsewhere on the arosci.com website.

Eligibility
The arosci.com site is not targeted towards, nor intended for use by, anyone under the age of 18. By using the arosci.com site, you represent and warrant that you are 18 years of age or older. If you are not at least 18 years of age, do not access, use or register on the arosci.com site. In the event we become aware you are under 18, we will terminate your registration.
Colour/Product Description
arosci.com has made every effort to display as accurately as possible the physical properties (i.e. colours, fill levels, packaging etc.) of our products shown on this website. We however cannot guarantee that the colours you see will match the product colour, as the display of the colour depends, in part, upon the monitor you are using.
Changes to Terms of Use
arosci.com reserves the right to make changes at any time to these terms of use. Any modifications to the terms of use will be effective upon posting. You agree to review the terms of use periodically so that you are aware of any modifications. Your continued use of the arosci.com site after any modifications indicates your acceptance of the modified terms of use.
Errors on Our Site
Prices and availability of products and services are subject to change without prior notice. Errors will be corrected where discovered, and arosci.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

VAT
arosci.com is required by law to collect VAT based on where your order is being shipped or delivered within the EU. When you review your order total during the checkout process, you will see the VAT charged. The actual charge to your credit card will reflect this. All orders shipped outside of the EU are not subject to VAT.
Validating Your Order
After you have placed an order, using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.
Disclaimers and Limitation of Liability
By using the arosci.com, you expressly agree that use of the arosci.com is at your sole risk.

PAYMENT, PRICING & PROMOTION
Payment via our website is processed through a secure third party merchant services processor that subscribes to and follows all required consumer protection guidelines. We currently accept all major credit cards except Amex.
Pricing is subject to change without notice.
ALL prices quoted are excluding VAT which will be calculated (if applicable) at the checkout process.
Promotions are available while quantities last and promotional pricing is valid through the duration of the promotional period. Promotions may be cancelled at any time for any reason without notice.


VIEWING ORDERS
You may review your order by logging in to your profile at www.arosci.com or by looking up your order via the ‘orders’ link at the bottom of the Shopping Cart page and entering the Order ID along with the billing last name and associated email address or post code.

UPDATING ACCOUNT INFORMATION
You may update your account information by logging in to your profile at www.arosci.com.
© 2016 All Rights Reserved. Arosci Limited / +44-174-782-0749